New right “On-Time” train performance measure set to increase accountability and transparency

Published by the Office of Rail and Road (ORR) at 9:30am on Thursday 19 September 2019, new ‘On Time’ statistics will establish an industry standard for measuring performance in which train punctuality is measured to the minute: not the traditional 5 or 10 minutes of the timetabled arrival.

Transport Secretary Grant Shapps has welcomed a new measure of train performance as “a step in the right direction” to increase accountability and transparency for passengers, calling for urgent action to get trains running on time.

Read HM Government press release: Grant Shapps: new ‘On Time’ statistics will stop masking whether trains are really on time

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